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Shipping & Returns

Shipping Returns Shipping Want to order from Aquaria Australia Warehouse? We ship Australia-wide. Our rates are as follows: Shipping is one low rate Australia wide $6.00 for up to $120 order. Orders $120 and over are shipped free freight Australia wide. We ship with a range of companies including Australia Post, Australian air Express delivery times range between 1-7 days heavy items or non stock items are longer. Being a strictly online aquarium mail order company we do not offer counter sales - again another saving we can pass to our customers. If you are Perth Metro based you will find our delivery normally 1-2 days. Perth Metro pick up also available please see details when processing order. Returns Need to return an item? The information below will guide you through our return process. Faulty Goods All warranties are honoured and all goods found to be faulty within the manufacturers warranties may be returned for full refund or exchange/credit. Freight charges are then the responsibility of Aquaria Australia Warehouse (AAW). Notification of the need to return goods must be supplied to AAW by email before returning goods so that our choice of freight can be made. Returned Goods All goods returned for any reason other than faults must be in as-new-condition. An exchange/credit for the full amount of the goods will be issued. All freight charges incured are then the responsibility of the purchaser and a 5 percent re-stocking fee will be charged. Notification of the need to return goods must be supplied to AAW by email before returning goods. Damaged Goods Goods damaged in transport must be returned to AAW for inspection and will be replaced or an exchange supplied. Freight charges are then the responsibility of AAW. Notification of the need to return goods must be supplied to AAW by email before returning goods so that our choice of freight can be made. Happy Shopping, Bert, John and Roger. [Return to Top]