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We strive to ensure our customers receive the best products and service possible. But don't just take our word
for it - take a moment to read what some of them have to say about us.
Hi Bert and team
I wanted to say a big thank you for all your help with the lighting for my new aquarium.
You have gone well beyond what one could reasonably have expected and I have been thoroughly impressed with the helpfulness you have shown.
Also – you always provide helpful friendly advice when I need assistance, even on weekends.
Pricing and product quality at AAW is second to none and I am constantly amazed how quickly I receive my orders.
The excellent service you provide has made me a loyal long-time customer of AAW.
Your website is a reference point that I always go to when I am researching products for my aquariums and one that other retailers will have a hard time living up to.
Thank you for all the help
Ari Palsson
Sydney
Hi Guys,
I just wanted to say I am really impressed with the filter I received from you last week, and the user friendly purchasing system you have. I was really impressed with the fast response to my order and your friendly replies to my questions.
I love your website, it's fabulous to browse and great to purchase from.
Thanks heaps for the fabulous service.
Anna Cronin
Fantastic service - even on weekends - and so user friendly - excellent!
Cheers,
Steve
I just wanted to let you know my order arrived safely this morning. Thank-you again for organizing the freight so well for me...your service was so friendly and organized. I will definitely recommend you to other aquaria enthusiasts and I shall certainly order through you again.
Regards,
Susan Shepherd
Dear AAW team,
My purchases arrived on Wednesday (the day after ordering) a very pleasant surprise! I am very happy with the service and the products- thanks very much. I will be availing myself of your services again soon.
Gary Podger
I actually got the parcel before I read the email - very fast service. I'll be ordering again in the future.
Cheers,
Darren
I just wanted to let you know that my package arrived around 10:30 Adelaide time today and to say congratulations. This is less than 24 hours turn around for delivery and can only be described as brilliant customer service. Too often people are quick to complain, but excellent service like this needs to be recognized - so can you please pass my thanks on to you and your staff.
Regards,
Paul Mullins
I just wanted to thank you for your super web site. Living in far North QLD it is difficult to get a lot of things and when you can it's very expensive. I ordered on Sunday night and had the goods on Tuesday. I will definitely order again.
Thanks,
Mandy Newman
I just want to say how bloody impressed I am with you guys. You keep your stuff in stock, answer my emails within hours and have much better pricing on a majority of stuff than my LFS and also you get my express freight orders out on time every time.
Well done!!!!
Best Regards,
Sam Ring
I am just writing to thank you for the excellent service I have received. I was amazed when the plants arrived only 18 hours after ordering them. The plants themselves were of the best quality. Packaging was awesome and the plants look like they were removed from the water only minutes before I opened the box. Top job!
I will have no hesitation in recommending you to my fellow aquarists here in Sydney. Again thanks for the excellent service and the quality of product, and best of all for a price that was below half the cost for the same size plants that I could get in Sydney - if they actually had any in stock.
Best Wishes,
Wayne Tolley
Thanks for the excellent service you have provided. A.A.W. is a great service for those who live in country areas that don't have access to a quality range and good prices of aquarium supplies- easy to use too.
Best Regards,
Blair
Some feedback for you:
I was very impressed with the care and packaging of the plants you sent me. In addition, advice on the plant care as well was appreciated.
Keep up the good work!
James (McLennan)
I must say I am very impressed with the quality of service from "Aquaria". No wonder every one is talking about you guys!
Ken
We have found you to be the best and most prompt supplier of things that we buy over the net and we do A LOT of shopping online as we live a long way from any large town/city. Thanks again and keep up the good work.
John & Dianne Tober
Wow! I'm very impressed with you and your company. I sent the order at about 9pm or 10pm on Mon. night and by the time I got home from work on Tues. arvo it was here. Amazing service- and super cheap to.
Once again thanks
John
Thank you so much for your great service! I was looking forward to receiving my order 8 - 10 days. I was very impressed to get it in 3. Everything was in great condition - I have nothing but compliments. I will definitely be using Aquaria Australia Warehouse again.
Regards,
Amber
I just received my order of plants yesterday, and I wanted to let you know how pleased I am with the quality of the plants. I was beside myself when I opened the box, my expectations were well exceeded. The plants are large, very healthy and truly impressive in my tanks. I am amazed at the quality for such competitive prices. I will not hesitate to purchase my future goods from you and I shall recommend you to others.
Thanks,
Jason Coughran
Thank-you AAW. Once again you have supplied superlative service both with speed of order response and customer satisfaction. I have been recommending your site to all fellow aquarists - both commercial and friends.
Congratulations.
From one very satisfied customer,
Alan White
I have received our order and I just have to tell you how impressed we are with your prompt service. You have just got all my business from now on and I will be recommending your business to all my friends in the hobby. I am happy with my purchases and impressed with the time that it took to get here.
Thanking you
Jason and Debbie Hancock
Hey! Thanks for the air express at no extra cost. This is the second time I've ordered products through you guys and I will do it again in the future. Congratulations on running a business that makes the hobby a little more enjoyable and affordable.
Yours sincerely
Christopher Xerri
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